Overall, a lovely and relaxing experience. The beautician was extremely thorough. I was lucky to find parking, as it is hit and miss. The shop is easy to find as it is along one of the main roads of The Strand. The facial and body treatment package was really quite lengthy. The beautician started cleansing my skin to check its condition, and recommended the hydrating and soothing facial. It was not the most expensive facial, but I decided to trust her. After cleansing, she put a scrub mask on, and left it on under a streamer. The whole time, she had placed moist eye patches on me, and that added to my relaxation. After a couple of minutes she returned to scrub my face gently, and then sprayed on toner, and dabbed on what later I found out would be blackhead extractor.
During the treatment, the reception phone or the door bell would ring, and the beautician would leave to answer this if it persisted. I didn't actually find this to be a nuisance, as she was so thorough in her treatment, it was almost as if I needed a break, or she deserved one! For example, the extraction was so so thorough, I felt she inspected and squeezed my every pore! Sure enough, when I glanced in the mirror after my treatment, at my reddened face, I realized she had been very taken with my pores. I believe the extraction may have lasted 30-45 minutes.
After the extraction, she put what I think was a cold steam machine on my face, possibly to spritz my face with cold water, and to close my pores. She left this on for quite a while, and then let me know she was putting on the hydrating ampoule, and used what I think was an ultrasonic machine to embed the produce in my skin. After that she returned with a massage cream for my face. I absolutely loved this massage cream. It was almost as if it was paffarin, and my skin felt so hydrated and soothed by the massage. (I later asked what this cream was, but the answer was a little vague, it been either for salon use only, or bought from a beauty supplies store. So unfortunately, I could not purchase this.) After the paffarin mask, she gently wiped it off, and thickly dabbed on a moisturiser, followed by a thick rich mask. This was left on for quite some time.
While the mask was on my face, eyes and neck, she commenced with the body treatment part of the appointment. She first exfoliated both my legs and thighs with a scrub, and wiped this off thoroughly. After this, it was time for the mask to come off, and she peeled this away gently, sprayed on toner onto a cotton pad, and wiped my face. She then put on a moisturiser, and lightly massaged my scalp. At this point, I thought the treatment was over, and I would still have left as a happy camper if this were the case.
She asked me to turn over, and proceeded to administer the leg treatment, that was one of the most luxurious treatments I've had. She applied lotion, then used gloves with bumps, which was absolutely divine when used, and this got the blood circulating. After this she applied what seemed to be oil, and then used a thick stick to massage my legs and thighs. I really wanted to get the products. Sadly, at the end, after I asked, she said they didn't sell the tools.
Overall I was really happy about the whole experience. Not only do the products smell beautiful, but the beautician is one of those rare people who really take pride and joy in their job.
Overall I give it the following scores:
Service: 9/10. Nice lovely staff, and also apologized after leaving to answer the phone.
Technique: 8/10. Very thorough, and the products were used knowledgeably. The extractions did not hurt at the beginning, only toward the end when the pores had started to close.
Ambiance: 9/10. Soft lighting, fluffy doona, and cute gentle music made it very nice and relaxing.
Results: 8/10. My skin feels very hydrated. However, it is also extremely red from the extraction, that means I have to hide at home tonight. But overall, pores feel super clean.
Monday, August 1, 2011
Tuesday, July 19, 2011
Jari Spa
Overall, it was a really relaxing spa experience. Before I went to my appointment, I read a couple of poor reviews, so I was preparing myself for a subpar treatment. However, I was gladly mistaken!
It is a little tricky to navigate Solaris Dutamas. I usually park near Block B, and take the escalator up and arrive at Block A2. I ended up walking around A3 as I tried to find level U1. I suppose if you've never been to the area, it is a little challanging, so allow plenty of time. Although I had planned on being there early, I ended up being 10 minutes late as I tried to find the shop.
Once at the shop, I was taken into the treatment room, where I would remain for the next 2.5 hours for the Royal Bali Treatment. I was actually worried I would miss out on part of the treatment as I was a little late, but the therapist was nice and said I wasn't too late, that I would have all the treatments. She had a customer before me that was 1 hour late, and her treatment had to be cut short. I know afew people have written reviews blaming the shop for cutting short their treatment, but its understandable- if you're really running that late, you've messed up the schedule for the shop and the next customers!
The therapist gave me a very firm and deep balinese massage. She had incredible strength in her fingers and hands, and as I enjoy a deep massage, it was very therapeutic. She massaged my back, legs and arms, then asked me to turn over. It was certainly a full body massage, even my chest was massaged briefly! Then came time for the body scrub and she applied a layer of javanese lulur scrub on my front. After it had dried she rubbed the scrub in, and I felt layers of dead cells being scrubbed away. Then she put on a whitening mask on my frontside, covered me with a towel, and left me in a trance like state for afew minutes. Thereafter she re emerged and asked me to flip over, and did the same on my back.
The massage, scrub and mask were quite thorough, and she took care to to ensure all areas of my body were treated. While this was going on, the jacuzzi spa next to the massage table was slowly filling with warm water. She then asked me to hop into the jacuzzi, and I had a milk bath, jacuzzi style, with the powerful jets turned on bubbling around my body. At this point I was thinking their electricity bill must be huge! After 10 minutes or so, she asked me to shower myself off and set down a towel for me to use, and asked me to change my underwear as the facial treatment would continue. Then she exited the room. I dried myself off and already felt like a new person.
The facial was refreshing, as described. For the facial, the therapist seemed to really pace herself, and the technique was lovely and much less rushed than the body treatment. The facial massage was sublime. She triple cleansed my skin, exfoliated, massaged, and then put a mask on me, and left the room for a while. I was in a state of pure bliss, and I usually don't drift off to sleep during a massage, but for the first time, I think I slipped into a subconscious state, and dozed off for a micro second, before realizing where I was.
During the facial, she also gave me a couple of head massages, and as she had already massaged my head during the body treatment, my head was truly grateful for all the attention, after being massaged 3 separate times!
Overall, Jari Spa was a lovely, wonderful experience, and I wouldn't hesitate to recommend them. I will look out for further promotions, if not just to enjoy their excellent ginger tea, served at the end!
Service: 9/10 - Service with a smile, and graciousness. Also the therapist made sure I felt comfortable/warm at all times.
Technique: 7/10 - Body massage technique was deep, but a little rushed at the beginning, but overall, very good.
Ambiance: 8/10 - The music was lovely and tribal, but light and relaxing. The use of dim lights and dark rooms was nice. The seating area after treatment with a cup of ginger tea ready for me, was not intimidating, and relaxing.
Results: 8/10 - I left the Spa feeling refreshed, rejuvenated, and my mood was definitely lifted as I felt good all over.
It is a little tricky to navigate Solaris Dutamas. I usually park near Block B, and take the escalator up and arrive at Block A2. I ended up walking around A3 as I tried to find level U1. I suppose if you've never been to the area, it is a little challanging, so allow plenty of time. Although I had planned on being there early, I ended up being 10 minutes late as I tried to find the shop.
Once at the shop, I was taken into the treatment room, where I would remain for the next 2.5 hours for the Royal Bali Treatment. I was actually worried I would miss out on part of the treatment as I was a little late, but the therapist was nice and said I wasn't too late, that I would have all the treatments. She had a customer before me that was 1 hour late, and her treatment had to be cut short. I know afew people have written reviews blaming the shop for cutting short their treatment, but its understandable- if you're really running that late, you've messed up the schedule for the shop and the next customers!
The therapist gave me a very firm and deep balinese massage. She had incredible strength in her fingers and hands, and as I enjoy a deep massage, it was very therapeutic. She massaged my back, legs and arms, then asked me to turn over. It was certainly a full body massage, even my chest was massaged briefly! Then came time for the body scrub and she applied a layer of javanese lulur scrub on my front. After it had dried she rubbed the scrub in, and I felt layers of dead cells being scrubbed away. Then she put on a whitening mask on my frontside, covered me with a towel, and left me in a trance like state for afew minutes. Thereafter she re emerged and asked me to flip over, and did the same on my back.
The massage, scrub and mask were quite thorough, and she took care to to ensure all areas of my body were treated. While this was going on, the jacuzzi spa next to the massage table was slowly filling with warm water. She then asked me to hop into the jacuzzi, and I had a milk bath, jacuzzi style, with the powerful jets turned on bubbling around my body. At this point I was thinking their electricity bill must be huge! After 10 minutes or so, she asked me to shower myself off and set down a towel for me to use, and asked me to change my underwear as the facial treatment would continue. Then she exited the room. I dried myself off and already felt like a new person.
The facial was refreshing, as described. For the facial, the therapist seemed to really pace herself, and the technique was lovely and much less rushed than the body treatment. The facial massage was sublime. She triple cleansed my skin, exfoliated, massaged, and then put a mask on me, and left the room for a while. I was in a state of pure bliss, and I usually don't drift off to sleep during a massage, but for the first time, I think I slipped into a subconscious state, and dozed off for a micro second, before realizing where I was.
During the facial, she also gave me a couple of head massages, and as she had already massaged my head during the body treatment, my head was truly grateful for all the attention, after being massaged 3 separate times!
Overall, Jari Spa was a lovely, wonderful experience, and I wouldn't hesitate to recommend them. I will look out for further promotions, if not just to enjoy their excellent ginger tea, served at the end!
Service: 9/10 - Service with a smile, and graciousness. Also the therapist made sure I felt comfortable/warm at all times.
Technique: 7/10 - Body massage technique was deep, but a little rushed at the beginning, but overall, very good.
Ambiance: 8/10 - The music was lovely and tribal, but light and relaxing. The use of dim lights and dark rooms was nice. The seating area after treatment with a cup of ginger tea ready for me, was not intimidating, and relaxing.
Results: 8/10 - I left the Spa feeling refreshed, rejuvenated, and my mood was definitely lifted as I felt good all over.
Friday, July 15, 2011
Skin Renew
I made an appointment for a medilift facial. Overall, it was a good experience. The estimated duration was 2 hours, but I stepped out at 2.5 hours.
During the initial consultation, the SA used a machine to magnify my skin. It was rather educational, as I had never seen my skin up so close, flakiness, blackheads and all.
There were actually two beauticians who attended to me. The first beautician cleansed and extracted my skin, and performed a lymphatic massage, and finally shoulder and back massage at the end. She was very thorough, and I was satisfied with the treatment. The more experienced one performed the medilift treatment, using a couple of different machines.
I purchased a stemcell ampoule treatment, and it was put on prior to my mask, and massaged into my skin.
As I exited the shop, my skin felt radiant, clean, and relaxed.
Service: Well trained and thorough.
Ambiance: They adjusted the lights and music, and kept noise inside the room to a minimum. However, the walls were paper thin and I could hear them chattering away outside the room.
Results of treatment: The medilift treatment made my jaw look slimmer. However, it was slightly unbalanced on closer examination. The extraction was thorough, and didn't leave red marks.
During the initial consultation, the SA used a machine to magnify my skin. It was rather educational, as I had never seen my skin up so close, flakiness, blackheads and all.
There were actually two beauticians who attended to me. The first beautician cleansed and extracted my skin, and performed a lymphatic massage, and finally shoulder and back massage at the end. She was very thorough, and I was satisfied with the treatment. The more experienced one performed the medilift treatment, using a couple of different machines.
I purchased a stemcell ampoule treatment, and it was put on prior to my mask, and massaged into my skin.
As I exited the shop, my skin felt radiant, clean, and relaxed.
Service: Well trained and thorough.
Ambiance: They adjusted the lights and music, and kept noise inside the room to a minimum. However, the walls were paper thin and I could hear them chattering away outside the room.
Results of treatment: The medilift treatment made my jaw look slimmer. However, it was slightly unbalanced on closer examination. The extraction was thorough, and didn't leave red marks.
Saturday, June 25, 2011
Beaute A'nergy Times Square
The appointment was made that morning and they were able to slot me in the afternoon.
The deal had been advertised as being worth 500RM, however, I felt the facial itself was not worth that much, but the results were all right.
It was a nano pigmentation and lightening facial, and upon entering the shop under it's neon banner, I was greeted by the receptionist. She could not speak English that well, and I was instructed to take a seat. I took out a magazine, and in afew minutes, the therapist came in through the doors with what appeared to be her lunch, presumably. She smiled and went inside. I waited afew more minutes as she set up the room, and she came back outside and told me to put my belongings into a locker, behind the receptionist desk. Although I did not feel comfortable leaving my valuables there, I did, and followed her to a room.
The room was almost dark, and very bare, except for afew unlabelled bottles around. The towels were worn, and initially I did not get a very homely sense. I was instructed to change and lie down, and did so. The therapist seemed to be in a rush (probably because she wanted to eat her lunch), and quickly, i mean QUICKLY cleansed, and scrubbed my face, and left this scrub on, and left the room. It seemed to be a long time before she eventually came back inside, and washed the scrub off my face, then proceeded to do the extractions. The extraction was one of the MOST PAINFUL extractions i have ever experienced! The whole time she seemed to be in a bad mood (or perhaps she was hungry), and I asked her not to do the extractions, as the first one hurt so much. She seemed upset, so I asked her just to do the nose and chin. I told her it hurt, and she reduced the pain for a few seconds, before relapsing and doing it the same way as before. It is possible it hurt because she didn't have the right tools, and also because she didn't steam my face.
After the painful extraction, she put a mask on me and started to do the shoulder and neck massage. This was a complete and utter waste of time. It was lousy, to say the least. There was no pressure, and she didn't seem interested to massage my shoulders. She simply swept her hands across my upper chest, below the neck, and repeated this several times. When she was done, she simply left the room again.
I glanced at my watch. I wondered when she would decide to reappear, having not communicated anything to me before she left the room.
After a full 30 minutes later, at this point, I was quite frustrated, and not at all relaxed. I honestly thought she had forgotten about me. I came out of the room to the empty corridor and other treatment rooms. It was eerily quiet. I called out 'excuse me', and came out nearly to the reception and saw her sitting at a desk. I told her I would like her to take off the mask now. She seemed reluctant, saying it was for 30 minutes. I told her, yes, its time already. I went back to the room, and she came in and took it off, and put on moisturizer.
Coming out of the room, I was so ready to leave the shop, but was sat down as she tried to sell me a moisturizer. It was peculiar, as she had not even communicated what products she was applying to my face during the treatment.
Overall I give the following scores: (1 - 10 , 10 for excellence):
- Service: 3.5/10. The therapist did not understand my skin or my needs, it would be better if she communicated with me. She also left me alone in the room for unusually long periods, especially with the mask, and I had to come outside to tell her to take it off.
- Ambiance: 3/10. The rooms were furnished sparsely, and I did not feel warm or relaxed. Also, the music was inappropriately chosen and not relaxing at all.
- Treatment itself: 5/10. The facial techniques and massage were lacking. The extraction in particular was unusually very painful. It was a very rushed treatment, as products were 'slapped' on.
- Results of treatment: 5/10. Surprisingly, my skin did look calmer after two days, but that could be due to other factors.
The deal had been advertised as being worth 500RM, however, I felt the facial itself was not worth that much, but the results were all right.
It was a nano pigmentation and lightening facial, and upon entering the shop under it's neon banner, I was greeted by the receptionist. She could not speak English that well, and I was instructed to take a seat. I took out a magazine, and in afew minutes, the therapist came in through the doors with what appeared to be her lunch, presumably. She smiled and went inside. I waited afew more minutes as she set up the room, and she came back outside and told me to put my belongings into a locker, behind the receptionist desk. Although I did not feel comfortable leaving my valuables there, I did, and followed her to a room.
The room was almost dark, and very bare, except for afew unlabelled bottles around. The towels were worn, and initially I did not get a very homely sense. I was instructed to change and lie down, and did so. The therapist seemed to be in a rush (probably because she wanted to eat her lunch), and quickly, i mean QUICKLY cleansed, and scrubbed my face, and left this scrub on, and left the room. It seemed to be a long time before she eventually came back inside, and washed the scrub off my face, then proceeded to do the extractions. The extraction was one of the MOST PAINFUL extractions i have ever experienced! The whole time she seemed to be in a bad mood (or perhaps she was hungry), and I asked her not to do the extractions, as the first one hurt so much. She seemed upset, so I asked her just to do the nose and chin. I told her it hurt, and she reduced the pain for a few seconds, before relapsing and doing it the same way as before. It is possible it hurt because she didn't have the right tools, and also because she didn't steam my face.
After the painful extraction, she put a mask on me and started to do the shoulder and neck massage. This was a complete and utter waste of time. It was lousy, to say the least. There was no pressure, and she didn't seem interested to massage my shoulders. She simply swept her hands across my upper chest, below the neck, and repeated this several times. When she was done, she simply left the room again.
I glanced at my watch. I wondered when she would decide to reappear, having not communicated anything to me before she left the room.
After a full 30 minutes later, at this point, I was quite frustrated, and not at all relaxed. I honestly thought she had forgotten about me. I came out of the room to the empty corridor and other treatment rooms. It was eerily quiet. I called out 'excuse me', and came out nearly to the reception and saw her sitting at a desk. I told her I would like her to take off the mask now. She seemed reluctant, saying it was for 30 minutes. I told her, yes, its time already. I went back to the room, and she came in and took it off, and put on moisturizer.
Coming out of the room, I was so ready to leave the shop, but was sat down as she tried to sell me a moisturizer. It was peculiar, as she had not even communicated what products she was applying to my face during the treatment.
Overall I give the following scores: (1 - 10 , 10 for excellence):
- Service: 3.5/10. The therapist did not understand my skin or my needs, it would be better if she communicated with me. She also left me alone in the room for unusually long periods, especially with the mask, and I had to come outside to tell her to take it off.
- Ambiance: 3/10. The rooms were furnished sparsely, and I did not feel warm or relaxed. Also, the music was inappropriately chosen and not relaxing at all.
- Treatment itself: 5/10. The facial techniques and massage were lacking. The extraction in particular was unusually very painful. It was a very rushed treatment, as products were 'slapped' on.
- Results of treatment: 5/10. Surprisingly, my skin did look calmer after two days, but that could be due to other factors.
Sunday, June 12, 2011
Dorra Slimming
I have to write about the awful sales tactics these slimming places use.I'm not considered fat. In fact, I'm considered thin, but I have a butt.
The appointment was located in Midvalley at the Boulevard. I was greeted by a number of sales assistants, and then asked to take a seat. I was then weighed, and ushered into an office, where I was about to be given the package sale talk. This talk was dreadful- it lasted nearly an hour, all the while, the SA showed me a presentation on the computer, and repeated the same things two or three times. It was such a desperate attempt, that I felt so repulsed, and immediately didn't want to purchase anything. I mentioned I just wanted to try the coupon- at least give the consumer a chance to experience what you advertised. The SA said, not everything is included, even though the coupon had referred to a COMPLETE package. I was feeling so frustrated, I was about to walk out of there, and file a complaint with the coupon retailer.
Luckily, the SA realized she couldn't win me over then, and my persistence paid off. I was taken to the treatment room, small and dimly lit. Then asked to stand in front of the mirror in paper panties and holding a towel over my chest, while the SA took my measurements. The room was warm, but the SA asked me if I was cold. I said no. She said she was cold! Well duh! She didn't have any fat on her. It was so dark, I was already certain the pre and post measurements would be 'altered' to reflect a bigger difference. The SA then applied the 'essence' on me.
I then was asked to lie on the bed, and the SA used the machine to roll at my thigh area. She did one thigh, then took a photo to show me the difference. All i know is that it was red red red. She then proceeded to do the other. All I could think was I'm going to be red red red, even though she kept talking about the package, I had blocked out her voice by that time.
After that, I was taken back to the sales 'torture' room, and the door was closed. Again, I was subjected to seeing the same photographs. At this stage my thighs were absolutely burning and I was so uncomfortable. She again tried to sell me the package, but I was just not interested, as I was red and in agony. She realized she couldn't sell me anything, even bringing the package down to a '500 deposit'. She went out, and brought someone else in. The new SA (or manager?) interrogated me, asking me 'Sooo, why don't you want to buy?' As if everyone that comes in MUST buy a package. She even tried to guilt me into buying, by saying the essence wasn't included, and the SA had taken it out of her points. (At this point they were using all the lowest sales tactics.) Because I have self esteem, and because I'm not stupid enough to be tricked by photographs of an 80 year olds thighs, I thought the entire Dorra experience was so extremely off putting. I walked out of there, never to come back.
The result of the treatment- My thighs were red for the day, and I felt uncomfortable wearing a dress. By the next morning, I felt my thighs were smoother. But after a couple of days my thighs went back to their original state.
My conclusion- If you sign up with a package you will lose weight because you will be constantly criticized about your appearance by the SA. Standing in front of a mirror being measured in paper undies will constantly remind you that you're still fat fat fat, even though you're healthy.
And once you stop the treatments, you will return to your normal size again.
Be prepared to be subjected to a veryyy lonnnggg winded and completely ridiculous sales pitch!!!
The appointment was located in Midvalley at the Boulevard. I was greeted by a number of sales assistants, and then asked to take a seat. I was then weighed, and ushered into an office, where I was about to be given the package sale talk. This talk was dreadful- it lasted nearly an hour, all the while, the SA showed me a presentation on the computer, and repeated the same things two or three times. It was such a desperate attempt, that I felt so repulsed, and immediately didn't want to purchase anything. I mentioned I just wanted to try the coupon- at least give the consumer a chance to experience what you advertised. The SA said, not everything is included, even though the coupon had referred to a COMPLETE package. I was feeling so frustrated, I was about to walk out of there, and file a complaint with the coupon retailer.
Luckily, the SA realized she couldn't win me over then, and my persistence paid off. I was taken to the treatment room, small and dimly lit. Then asked to stand in front of the mirror in paper panties and holding a towel over my chest, while the SA took my measurements. The room was warm, but the SA asked me if I was cold. I said no. She said she was cold! Well duh! She didn't have any fat on her. It was so dark, I was already certain the pre and post measurements would be 'altered' to reflect a bigger difference. The SA then applied the 'essence' on me.
I then was asked to lie on the bed, and the SA used the machine to roll at my thigh area. She did one thigh, then took a photo to show me the difference. All i know is that it was red red red. She then proceeded to do the other. All I could think was I'm going to be red red red, even though she kept talking about the package, I had blocked out her voice by that time.
After that, I was taken back to the sales 'torture' room, and the door was closed. Again, I was subjected to seeing the same photographs. At this stage my thighs were absolutely burning and I was so uncomfortable. She again tried to sell me the package, but I was just not interested, as I was red and in agony. She realized she couldn't sell me anything, even bringing the package down to a '500 deposit'. She went out, and brought someone else in. The new SA (or manager?) interrogated me, asking me 'Sooo, why don't you want to buy?' As if everyone that comes in MUST buy a package. She even tried to guilt me into buying, by saying the essence wasn't included, and the SA had taken it out of her points. (At this point they were using all the lowest sales tactics.) Because I have self esteem, and because I'm not stupid enough to be tricked by photographs of an 80 year olds thighs, I thought the entire Dorra experience was so extremely off putting. I walked out of there, never to come back.
The result of the treatment- My thighs were red for the day, and I felt uncomfortable wearing a dress. By the next morning, I felt my thighs were smoother. But after a couple of days my thighs went back to their original state.
My conclusion- If you sign up with a package you will lose weight because you will be constantly criticized about your appearance by the SA. Standing in front of a mirror being measured in paper undies will constantly remind you that you're still fat fat fat, even though you're healthy.
And once you stop the treatments, you will return to your normal size again.
Be prepared to be subjected to a veryyy lonnnggg winded and completely ridiculous sales pitch!!!
Saturday, June 4, 2011
Zen'th
This shop is located in midvalley. From the description of the deal, I had high hopes for the session. I was there for a face shaping facial, without extraction. I was late for the appointment, I wasn't sure of the shops exact location, and I called them to advise that I would be late. I came in, and was told that the facial would be rushed since I was late, but after I told them I had called earlier, the assistant seemed to realize their disorganization, and led me to the lockers, where I placed my things, and was led to the treatment room.
The beautician who did my facial was friendly, and explained the steps she was taking. She was quite thorough with the double cleansing, toning, and shaping treatment. She used the machine to shape one side of my face, then held a mirror up to show me the difference. I couldn't really see any difference, but she insisted there was. I conceded there may be a slight difference, so that she could continue to do the other side of my face. Although the room was dimly lit, and the session should have lulled me into a lovely dream like state, unfortunately, the walls were so thin the constant chatter of the beauticians who were on break could be heard. It was not the most relaxing session. The beautician put a mask on me, and indicated I could 'sleep now', and left the room. She must have joined in the conversation with the other beauticians and forgotten about me, because after about 20 minutes she came running down the hall and into the room. She hurriedly removed my mask, and applied the finishing touches.
Once outside another assistant sat me down for the obligatory sell. It was quite a hard sell, and she presumed I would purchase the package. I asked if I would receive the complimentary travel set as advertised in their promotional deal. However, she replied it was 'too expensive' and was only available when I purchased the package! Ilovediscounts had advertised the travel set as part of the introductory offer. This was misleading advertising, and I was quite disappointed, as it was one of the key selling points of the deal. The rest of the sales pitch became more desperate as she continued to repeat lines and even told me my skin was dry, even though she said it was good when she first consulted with me. As I felt uncomfortable with the experience, I made my exit. Overall I think the ambiance could have been more peaceful as the walls are paper thin, and I think the beauticians are friendly, although they should not leave their customers alone for long in the rooms.
The beautician who did my facial was friendly, and explained the steps she was taking. She was quite thorough with the double cleansing, toning, and shaping treatment. She used the machine to shape one side of my face, then held a mirror up to show me the difference. I couldn't really see any difference, but she insisted there was. I conceded there may be a slight difference, so that she could continue to do the other side of my face. Although the room was dimly lit, and the session should have lulled me into a lovely dream like state, unfortunately, the walls were so thin the constant chatter of the beauticians who were on break could be heard. It was not the most relaxing session. The beautician put a mask on me, and indicated I could 'sleep now', and left the room. She must have joined in the conversation with the other beauticians and forgotten about me, because after about 20 minutes she came running down the hall and into the room. She hurriedly removed my mask, and applied the finishing touches.
Once outside another assistant sat me down for the obligatory sell. It was quite a hard sell, and she presumed I would purchase the package. I asked if I would receive the complimentary travel set as advertised in their promotional deal. However, she replied it was 'too expensive' and was only available when I purchased the package! Ilovediscounts had advertised the travel set as part of the introductory offer. This was misleading advertising, and I was quite disappointed, as it was one of the key selling points of the deal. The rest of the sales pitch became more desperate as she continued to repeat lines and even told me my skin was dry, even though she said it was good when she first consulted with me. As I felt uncomfortable with the experience, I made my exit. Overall I think the ambiance could have been more peaceful as the walls are paper thin, and I think the beauticians are friendly, although they should not leave their customers alone for long in the rooms.
Friday, June 3, 2011
Twinkle Toes
I made the appointment in advance, and headed towards Solaris, Mont Kiara. Familiar territory to us, Solaris is always jam packed with cars that are double parked, even though the parking is only 1RM. (This is probably an expat gripe, as I can't understand why people won't park in the very convenient and safe parking lots. Compared to back home, where parking is nearly $5 an HOUR, this is still a bargain for us.)
The shop is located just across the parking lot/Cold Storage, and I made my way upstairs. It's a small but cosy shop, and there were 2 other patrons getting pedicures done. I was greeted by an assistant, filled in a form, then led to the pedicure chair, where an Indonesian worker began to scrub and polish my feet and legs. I got a quick foot massage, but after going to afew pedicure places, I know the massages are not that great in pedicure salons. The manager asked me if I would like ginger or green tea, and brought me a stack of magazines. I told her I was interested in nail art, although she did not appear to know the prices, so she deferred to the other two chinese workers who were doing the pedicures of the other customers. The manager was quite helpful in recommending nail colours that would complement my fair skin. I took ages to decide on the nail art, and the manager and assistant was very patient. They started preparing my toe nails and finger nails. They were very thorough in cleaning my cuticles, and at first, not harsh. However, after the manager had finished with my toenails, a second assistant began to work on my toenails again, and redid everything the manager had done. The effect of this was that the pedicure took twice as long as it was supposed to. I asked why it was being done again, and the second assistant responded that she was 'double checking'. In the meantime, the lady that had finished my manicure had brought her phone over to play games on it, while the second assistant was talking loudly to her. On top of that the second assistant was very very rough with my feet, and although I flinched with pain on more than one occasion and commented that it hurt, she didn't seem to notice that I was uncomfortable, and did not make it any gentler. On the upside, she was quite good in designing the nail art, but in an obvious rush to finish, as the rest of the workers headed to the back once lunch was brought in.
On a final note, I had worn half closed sandals, and had expected them to be able to wrap my toes in cling film as had happened at a very reputable and expensive salon I had previously visited. At Twinkle, they pushed me to purchase RM10 slippers, and I was told by the rough second assistant that the cling film was 'unprofessional'. I told them I would see whether I needed them after the session. In the end I was able to wear my own sandals home, after all, my nails had already been drying for a while.
Overall, the effect of the manicure and pedicure was good, and very thorough. I really love the color the manager chose for me. However, on the customer service side, the worker who did my toenails was quite rough. I think the manager realized the fault of the worker, and that I didn't enjoy the session 100%, and did not try to sell me the package, but mentioned it in passing, which I appreciated. At the end, she was lovely, and checked that the nails were not being smudged as I left.
The shop is located just across the parking lot/Cold Storage, and I made my way upstairs. It's a small but cosy shop, and there were 2 other patrons getting pedicures done. I was greeted by an assistant, filled in a form, then led to the pedicure chair, where an Indonesian worker began to scrub and polish my feet and legs. I got a quick foot massage, but after going to afew pedicure places, I know the massages are not that great in pedicure salons. The manager asked me if I would like ginger or green tea, and brought me a stack of magazines. I told her I was interested in nail art, although she did not appear to know the prices, so she deferred to the other two chinese workers who were doing the pedicures of the other customers. The manager was quite helpful in recommending nail colours that would complement my fair skin. I took ages to decide on the nail art, and the manager and assistant was very patient. They started preparing my toe nails and finger nails. They were very thorough in cleaning my cuticles, and at first, not harsh. However, after the manager had finished with my toenails, a second assistant began to work on my toenails again, and redid everything the manager had done. The effect of this was that the pedicure took twice as long as it was supposed to. I asked why it was being done again, and the second assistant responded that she was 'double checking'. In the meantime, the lady that had finished my manicure had brought her phone over to play games on it, while the second assistant was talking loudly to her. On top of that the second assistant was very very rough with my feet, and although I flinched with pain on more than one occasion and commented that it hurt, she didn't seem to notice that I was uncomfortable, and did not make it any gentler. On the upside, she was quite good in designing the nail art, but in an obvious rush to finish, as the rest of the workers headed to the back once lunch was brought in.
On a final note, I had worn half closed sandals, and had expected them to be able to wrap my toes in cling film as had happened at a very reputable and expensive salon I had previously visited. At Twinkle, they pushed me to purchase RM10 slippers, and I was told by the rough second assistant that the cling film was 'unprofessional'. I told them I would see whether I needed them after the session. In the end I was able to wear my own sandals home, after all, my nails had already been drying for a while.
Overall, the effect of the manicure and pedicure was good, and very thorough. I really love the color the manager chose for me. However, on the customer service side, the worker who did my toenails was quite rough. I think the manager realized the fault of the worker, and that I didn't enjoy the session 100%, and did not try to sell me the package, but mentioned it in passing, which I appreciated. At the end, she was lovely, and checked that the nails were not being smudged as I left.
Subscribe to:
Posts (Atom)